I ordered a gas fire bed to replace mine ,
Jo kept in touch by email right from the start ,
Fire arrived the following day ( really impressed )
Unfortunately I had measured correctly , and it didn’t fit as the original was a tapered fit ,
The style and height was not available so I was refunded immediately .
However Jo suggested that mine may be able to be repaired as it was only the on off switch and sparking mechanism that had broken , so as I had nothing to lose this is what I did .
Jo and her staff provided excellent service from start to finish .
I would highly recommend using them .. and should I need to in the future wouldn’t hesitate.
Hazel
0
0
Hazy days
227/08/2025
16/08/202505:50
more than 2 month(s)
Overall Rating:
Fantastic
The service was fantastic .
Especially Jo . Who went above and beyond .
I had originally ordered a grate only to find i had incorrectly measured.
I emailed to explained and Jo was so helpful
As the size i required was not available, I was imediately refunded without any problems .
it was suggested we sent in our old gas bed to see if it could copied . As this proved not to be the case , I asked if mine could be repaired with new gas fittings, this was indeed the solution.
Jo had kept me informed throughout the process .
Really cannot praise the company high enough
and wouldn't hesitate to recommend them .
0
0
Janet
326/11/2020
22/11/202011:05
Overall Rating:
Great experience
Great service and the fire looks fantastic. Thanks for the advice and prompt delivery.
I ordered a gas fire bed to replace mine ,
Jo kept in touch by email right from the start ,
Fire arrived the following day ( really impressed )
Unfortunately I had measured correctly , and it didn’t fit as the original was a tapered fit ,
The style and height was not available so I was refunded immediately .
However Jo suggested that mine may be able to be repaired as it was only the on off switch and sparking mechanism that had broken , so as I had nothing to lose this is what I did .
Jo and her staff provided excellent service from start to finish .
I would highly recommend using them .. and should I need to in the future wouldn’t hesitate.
Hazel
Hazy days
227/08/2025
16/08/202505:50
more than 2 month(s)
Overall Rating:
Fantastic
The service was fantastic .
Especially Jo . Who went above and beyond .
I had originally ordered a grate only to find i had incorrectly measured.
I emailed to explained and Jo was so helpful
As the size i required was not available, I was imediately refunded without any problems .
it was suggested we sent in our old gas bed to see if it could copied . As this proved not to be the case , I asked if mine could be repaired with new gas fittings, this was indeed the solution.
Jo had kept me informed throughout the process .
Really cannot praise the company high enough
and wouldn't hesitate to recommend them .
Janet
326/11/2020
22/11/202011:05
Overall Rating:
Great experience
Great service and the fire looks fantastic. Thanks for the advice and prompt delivery.