DELIVERY TIMES - Standard Products
All items will be delivered within 5 working days unless they are out of stock. On the rare occasion that an order is out of stock an e-mail will be sent with a revised expected delivery date.
Delivery times are quoted in business days meaning weekends and local holidays including bank holidays, Christmas etc do not count as business days.
DELIVERY TIMES - Custom Made Products
Custom made fire fenders - 4 weeks
Custom made fire screens - 4 weeks
Custom made stove glass - 2 weeks
Custom made ashpans - 2 weeks
Custom made fire trims - 2 weeks
Custom made smoke hoods - 2 weeks
Custom made gas fires - 2 weeks
What we charge for delivery is what it costs us for the delivery of the orders to you. We operate a 1 delivery charge policy so you will only ever pay 1 delivery charge (The largest delivery charge will be used).
We will always endeavour to keep your orders on time, well packed and undamaged. You can expect from us:
- Items to be securely packed with bubble wrap or an air bag system.
- Boxes marked clearly if items are fragile or heavy.
- Use of eco-friendly packaging materials.
REFUNDS & RETURNS
If the item is not what you wanted or doesn’t quite fit you can return it back to us at your cost for a full refund. All we ask is that you put your full name and address on a note in the box with a brief explanation to let us know why you are returning the item.
If we supply you with a damaged/faulty item or the item is not as described we will pay for the return delivery and issue a full refund.
For more details on your rights as a buyer see ‘The consumer contracts regulations'.
Goods that are returned back to us are the customer's responsibility. If goods are returned to us and are damaged it is your responsibility to claim the cost back from the courier. Please ensure goods are well packed when returning them back to us to prevent any complications.
If sending goods by post please ensure you use a postal service that requires a signature. Fuels are non-refundable due to the high costs for return delivery.
Products can be returned back to us within 28 working days
providing they are unused and in their original condition.
To return an order ensure the products are well packed and include a note in the box with your name and postcode
. To book a courier we would recommend a courier broker such as www.interparcel.com.
Our returns address is:
Unit 4 and 4a, Waterloo Park Industrial Estate
Upper Brook Street