These Basalt Ebony Black Hearth Tiles (Straight Edges) have 4 straight edges all around the tile. They are also available with one curved edge or with two curved edges, please look at other listings for these if you require a single or double curved edge.
Product Questions
I can't tell from the pictures, can you please let me know if the tiles are matt, satin or polished finish?
Question by: Andy on 1 Sep 2015 01:00:00
Thanks for your question, the tiles are glazed which means they results in a shiny finish, certainly not matt.
Answer by: Sales (Admin) on 1 Sep 2015 01:00:00
Is it possible to cut these tiles using a tile cutter?
Question by: howard leeming on 2 Mar 2014 00:00:00
Yes, these tiles can be cut easily using a tile cutter.
Answer by: Sales (Admin) on 2 Mar 2014 00:00:00
What do you think is the best grout colour for the black hearth tiles?
Question by: peter garrigan on 8 Nov 2013 00:00:00
Typically dark charcoal coloured grout would be used with these tiles.
Answer by: Sales (Admin) on 8 Nov 2013 00:00:00
We are installing a woodburner are these tiles suitable to withstand the heat of a woodburner placed on top?
Question by: Lesley morris on 22 Mar 2014 00:00:00
These tiles will be suitable.
Answer by: Sales (Admin) on 22 Mar 2014 00:00:00
Are these tiles made from stone or clay?
Question by: Dawn Waldron on 6 Oct 2014 01:00:00
These tiles are ceramic, made from a mix of clay, sand and water.
Answer by: Sales (Admin) on 6 Oct 2014 01:00:00
What is the colour of the side of the straight edge tile as doesn't look black in your picture?
Question by: Cazzie on 2 Jul 2014 01:00:00
The side of the tile is white, however when the tiles are laid this won't be visible.
Answer by: Sales (Admin) on 2 Jul 2014 01:00:00
Can these tiles be used under an coal fire cast iron grate and ash pan?
Question by: steph on 6 Mar 2018 12:28:00
You can use these tiles underneath a grate however we would recommend you use a heat plate
Answer by: Dave . (Admin) on 7 Mar 2018 15:54:00
Are they suitable to tile inside a fireplace chamber behind a multi-burner stove?
Question by: Andrea on 12 Mar 2019 17:11:00
These tiles can be used to cover a recess for a wood burning stove
Answer by: Dave . (Admin) on 14 Mar 2019 14:32:00
What's the tile thickness please and also the best spacing for appearance?
Question by: peter garrigan on 5 Nov 2013 00:00:00
The tile thickness is 8mm, you can use normal tiles spacers to space them apart. We think 1mm spacing looks the best when used on hearths.
Answer by: Sales (Admin) on 5 Nov 2013 00:00:00
Do hearth tiles require special adhesive and grouting?
Question by: Martin Lawrie on 23 Sep 2013 01:00:00
Standard tile adhesive and grouting products can be used with these hearth tiles.
Answer by: Sales (Admin) on 23 Sep 2013 01:00:00
DELIVERY TIMES - Non Custom Made Products
"In Stock" - If ordered before 1pm this will arrive Next Day if selecting a tracked delivery service or in 2 / 3 days if Royal Mail Second Class delivery is selected at checkout.
All other items will be delivered within 3 to 5 working days as they are backordered items which take a few days to receive from the manufacturers. On the rare occasion that a backordered item is out of stock at our warehouse and the manufacturers you will be e-mailed with a revised delivery date.
Delivery times are quoted in business days meaning weekends and local holidays including bank holidays, Christmas etc do not count as business days.
DELIVERY TIMES - Custom Made Products
Custom made fire fenders - 4 weeks
Custom made fire screens - 4 weeks
Custom made stove glass - 2 weeks
Custom made ashpans - 2 weeks
Custom made fire trims - 2 weeks
Custom made smoke hoods - 2 weeks
Custom made gas fires - 2 weeks
DELIVERY COSTS
What we charge for delivery is what it costs us for the delivery of the orders to you. We operate a 1 delivery charge policy so you will only ever pay 1 delivery charge (The largest delivery charge will be used).
PACKAGING
We will always endeavour to keep your orders on time, well packed and undamaged. You can expect from us:
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Items to be securely packed with bubble wrap or an air bag system.
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Boxes marked clearly if items are fragile or heavy.
REFUNDS & RETURNS
Custom or made to measure items are 100% non-refundable.
If the item is not what you wanted or doesn’t quite fit you can return it back to us for a full refund, the buyer must pay for and arrange for return delivery. All we ask is that you put your full name and address on a note in the box with a brief explanation to let us know why you are returning the item.
If we supply you with a damaged/faulty item, the item is not as described, or if it has been miss-sold we will pay for the return delivery and issue a full refund.
For more details on your rights as a buyer see ‘The consumer contracts regulations'.
Goods that are returned back to us are the customer's responsibility. If goods are returned to us and are damaged it is your responsibility to claim the cost back from the courier. Please ensure goods are well packed when returning them back to us to prevent any complications.
If sending goods by post please ensure you use a postal service that requires a signature. Fuels are non-refundable due to the high costs for return delivery.
RETURNS
Products can be returned back to us within 30 working days providing they are unused and in their original condition. We may accept returns longer than this on a case by case basis, please contact us to request this.
To return an order ensure the products are well packed and include a note in the box with your name and postcode. To book a courier we would recommend a courier broker such as www.interparcel.com.
ANY RETURNS ARE SENT BACK AT YOUR OWN RISK, WE DISCOURAGE SPECIFICALLY NOT TO USE HERMES DELIVERY COMPANY.
Our Returns Address is:
Returns Department
Unit 30
Goyt Mill
Upper Hibbert Lane
Marple
SK6 7HX
