Our range of made to measure stove glass is available in any rectangular size made from 4mm thick ceramic stove glass. Designed to withstand temperatures between 400F and 1400F this heat resistant glass is extremely durable, able to go from red to to ice cold without shattering.
Don't accept any imitations, inferior stove glass will be more likely to shatter and will cost more in the long run.
For curved stove glass we will require a template posted to our address below. Once this has been received please note the lead time will be 2 weeks from when we receive your template in the post.
Grate Fireplace Accessories Limited
Unit 4 and 4a Waterloo Industrial Park
Upper Brook Street
Stockport
SK1 3BP
WARNING!! When entering dimensions below they MUST be in mm (millimetres) and NOT cm (centimetres). If dimensions are entered incorrectly, for example you put 24.4 we will presume you mean 24.4mm and not 24.4cm. We will make it to this size and it will be NON-REFUNDABLE as it is a made to measure item.
For the avoidance of doubt here are some examples of what is incorrect and correct:
12.2 (Stove glass is never 12.2mm wide, this should read "122")
400mm (Entering letters after the numbers will break the calculator and gives you an incorrect price, this should read "400")
10.1cm (There are two errors here, first the dimension is obviously in cm and not mm, secondly there should be no letters after the numbers, this should read "101)
Product Questions
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DELIVERY TIMES - Non Custom Made Products
"In Stock" - If ordered before 1pm this will arrive Next Day if selecting a tracked delivery service or in 2 / 3 days if Royal Mail Second Class delivery is selected at checkout.
All other items will be delivered within 3 to 5 working days as they are backordered items which take a few days to receive from the manufacturers. On the rare occasion that a backordered item is out of stock at our warehouse and the manufacturers you will be e-mailed with a revised delivery date.
Delivery times are quoted in business days meaning weekends and local holidays including bank holidays, Christmas etc do not count as business days.
DELIVERY TIMES - Custom Made Products
Custom made fire fenders - 4 weeks
Custom made fire screens - 4 weeks
Custom made stove glass - 2 weeks
Custom made ashpans - 2 weeks
Custom made fire trims - 2 weeks
Custom made smoke hoods - 2 weeks
Custom made gas fires - 2 weeks
DELIVERY COSTS
What we charge for delivery is what it costs us for the delivery of the orders to you. We operate a 1 delivery charge policy so you will only ever pay 1 delivery charge (The largest delivery charge will be used).
PACKAGING
We will always endeavour to keep your orders on time, well packed and undamaged. You can expect from us:
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Items to be securely packed with bubble wrap or an air bag system.
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Boxes marked clearly if items are fragile or heavy.
REFUNDS & RETURNS
Custom or made to measure items are 100% non-refundable.
If the item is not what you wanted or doesn’t quite fit you can return it back to us for a full refund, the buyer must pay for and arrange for return delivery. All we ask is that you put your full name and address on a note in the box with a brief explanation to let us know why you are returning the item.
If we supply you with a damaged/faulty item, the item is not as described, or if it has been miss-sold we will pay for the return delivery and issue a full refund.
For more details on your rights as a buyer see ‘The consumer contracts regulations'.
Goods that are returned back to us are the customer's responsibility. If goods are returned to us and are damaged it is your responsibility to claim the cost back from the courier. Please ensure goods are well packed when returning them back to us to prevent any complications.
If sending goods by post please ensure you use a postal service that requires a signature. Fuels are non-refundable due to the high costs for return delivery.
RETURNS
Products can be returned back to us within 30 working days providing they are unused and in their original condition. We may accept returns longer than this on a case by case basis, please contact us to request this.
To return an order ensure the products are well packed and include a note in the box with your name and postcode. To book a courier we would recommend a courier broker such as www.interparcel.com.
Our Returns Address is:
Returns Department
Unit 30
Goyt Mill
Upper Hibbert Lane
Marple
SK6 7HX
