Special Order P.D - 0 to 2kg - For Staff Use Only

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Special Order P.D - 0 to 2kg - For Staff Use Only

Name: Special Order P.D - 0 to 2kg - For Staff Use Only
SKU: specialorder-percydoughties-0-2kg
Availability: InStock
Rating: 5 (4 reviews)

4 Review(s) | Add Your Review

Description
Specifics
Reviews & Customer Images (4)
FAQ's
Delivery & Returns

Description Specifics Reviews & Customer Images (4) FAQ's Delivery & Returns

DELIVERY TIMES - Non Custom Made Products

"In Stock" - If ordered before 1pm this will arrive Next Day if selecting a tracked delivery service or in 2 / 3 days if Royal Mail Second Class delivery is selected at checkout.

All other items will be delivered within 3 to 5 working days as they are backordered items which take a few days to receive from the manufacturers. On the rare occasion that a backordered item is out of stock at our warehouse and the manufacturers you will be e-mailed with a revised delivery date.

Delivery times are quoted in business days meaning weekends and local holidays including bank holidays, Christmas etc do not count as business days.

DELIVERY TIMES - Custom Made Products

Custom made fire fenders - 4 weeks

Custom made fire screens - 4 weeks

Custom made stove glass - 2 weeks

Custom made ashpans - 2 weeks

Custom made fire trims - 2 weeks

Custom made smoke hoods - 2 weeks

Custom made gas fires - 2 weeks

DELIVERY COSTS

What we charge for delivery is what it costs us for the delivery of the orders to you. We operate a 1 delivery charge policy so you will only ever pay 1 delivery charge (The largest delivery charge will be used).

PACKAGING

We will always endeavour to keep your orders on time, well packed and undamaged. You can expect from us:

Items to be securely packed with bubble wrap or an air bag system.
Boxes marked clearly if items are fragile or heavy.

REFUNDS & RETURNS

Custom or made to measure items are 100% non-refundable.

If the item is not what you wanted or doesn’t quite fit you can return it back to us for a full refund, the buyer must pay for and arrange for return delivery. All we ask is that you put your full name and address on a note in the box with a brief explanation to let us know why you are returning the item.

If we supply you with a damaged/faulty item, the item is not as described, or if it has been miss-sold we will pay for the return delivery and issue a full refund.

For more details on your rights as a buyer see ‘The consumer contracts regulations'.

Goods that are returned back to us are the customer's responsibility. If goods are returned to us and are damaged it is your responsibility to claim the cost back from the courier. Please ensure goods are well packed when returning them back to us to prevent any complications.

If sending goods by post please ensure you use a postal service that requires a signature. Fuels are non-refundable due to the high costs for return delivery.

RETURNS

Products can be returned back to us within 30 working days providing they are unused and in their original condition. We may accept returns longer than this on a case by case basis, please contact us to request this.

To return an order ensure the products are well packed and include a note in the box with your name and postcode. To book a courier we would recommend a courier broker such as www.interparcel.com.

Our Returns Address is:

Returns Department

Unit 30

Goyt Mill

Upper Hibbert Lane

Marple

SK6 7HX

Lobbie 348/12/2025 15/12/202515:43

Ownership:
more than 1 month(s)

Overall Rating:

Glass

Needed replacement glass for stove, manufacture no longer available.
Also needed it cut too size with a non square shape.
The service has been excellent from start to finish , from the phone call with an extremely helpful lady explaining the problem to the finished produced delivered within a 10 day window.
Fantastic service, Thanks

Gerry 149/05/2024 29/05/202413:49

Ownership:
more than 1 year(s)

Overall Rating:

Excellent service

Products and staff services can not be excelled fantastic service prompt response and delivery.
Hope I don’t have another broken glass but is I do know the replacement will be quickly available

Susan 267/09/2022 25/09/202205:55

Overall Rating:

No worries

Lovely lady when I first called , she explained exactly what was needed , and product was posted and arrived when she said it would . Fixed my wood burner now bring on the cold weather

Danny 257/09/2020 14/09/202010:50

Overall Rating:

Highly Recommended

Friendly, efficient, quality service!

Special Order P.D - 0 to 2kg - For Staff Use Only

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Product Questions

DELIVERY TIMES - Non Custom Made Products

DELIVERY TIMES - Custom Made Products

DELIVERY COSTS

What we charge for delivery is what it costs us for the delivery of the orders to you. We operate a 1 delivery charge policy so you will only ever pay 1 delivery charge (The largest delivery charge will be used).

PACKAGING

We will always endeavour to keep your orders on time, well packed and undamaged. You can expect from us:

Items to be securely packed with bubble wrap or an air bag system.

Boxes marked clearly if items are fragile or heavy.

REFUNDS & RETURNS

If we supply you with a damaged/faulty item, the item is not as described, or if it has been miss-sold we will pay for the return delivery and issue a full refund.

For more details on your rights as a buyer see ‘The consumer contracts regulations'.

Goods that are returned back to us are the customer's responsibility. If goods are returned to us and are damaged it is your responsibility to claim the cost back from the courier. Please ensure goods are well packed when returning them back to us to prevent any complications.

If sending goods by post please ensure you use a postal service that requires a signature. Fuels are non-refundable due to the high costs for return delivery.

RETURNS