I bought this fireplace in the hope that it would fit in our existing Victorian surround. Unfortunately it didn’t but through no fault of the company. I have given 5 stars because of the excellent customer service, nice to have a real person with common sense answering the phone and being genuinely helpful with regards to returning the fireplace and then reimbursing me very quickly. Thank you
0
0
Anne
119/04/2025
30/04/202509:31
more than 3 month(s)
Overall Rating:
Great
Lovely tidy little fire, fits the original place great. Only thing would have been better with a greater flame effect
0
0
Ian
357/12/2024
23/12/202415:43
more than 1 year(s)
Overall Rating:
New fire for our lounge
New electric fire fits snugly into the open fire area in our lounge.
Painless order and delivery, all good.
1
0
Brian
71/03/2024
12/03/202413:32
more than 1 year(s)
Overall Rating:
Great purchase
Delighted with purchase - does what I required.
A good service...
0
0
Oddy
222/08/2024
10/08/202420:13
more than 1 year(s)
Overall Rating:
Electric Arch Inset Fire
Delighted with purchase, fits very well within victorian grate and brightens the room.
I had forwarded measurement to Grate Fireplace who confirmed which inset would fit.
Would definately recommend purchasing from this company
I bought this fireplace in the hope that it would fit in our existing Victorian surround. Unfortunately it didn’t but through no fault of the company. I have given 5 stars because of the excellent customer service, nice to have a real person with common sense answering the phone and being genuinely helpful with regards to returning the fireplace and then reimbursing me very quickly. Thank you
Anne
119/04/2025
30/04/202509:31
more than 3 month(s)
Overall Rating:
Great
Lovely tidy little fire, fits the original place great. Only thing would have been better with a greater flame effect
Ian
357/12/2024
23/12/202415:43
more than 1 year(s)
Overall Rating:
New fire for our lounge
New electric fire fits snugly into the open fire area in our lounge.
Painless order and delivery, all good.
Brian
71/03/2024
12/03/202413:32
more than 1 year(s)
Overall Rating:
Great purchase
Delighted with purchase - does what I required.
A good service...
Oddy
222/08/2024
10/08/202420:13
more than 1 year(s)
Overall Rating:
Electric Arch Inset Fire
Delighted with purchase, fits very well within victorian grate and brightens the room.
I had forwarded measurement to Grate Fireplace who confirmed which inset would fit.
Would definately recommend purchasing from this company