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Product Questions
How deep is the unit? I need a large set, but ideally will fit onto 200mm shelf. Thanks!
Question by: Neil Brown on 18 Sep 2021 21:46:00
The base of this set is 5" or 127mm
Answer by: Chris Berry (Admin) on 29 Sep 2021 14:49:00
Hi, where are the tongs as I can't see them in the image, but description says they include some?
Question by: Chloe Studley on 23 Jul 2022 23:36:00
This set does not have the tongs any more, the site has now been amended.
Answer by: Joanne McAnulty (Admin) on 25 Jul 2022 13:18:00
I would like to know what the knight is made of as I am looking for a solid piece so my youngest cannot knock it over.
Question by: Elaine Walsh on 1 Dec 2014 00:00:00
This companion set is made form cast iron and weighs 10Kg.
Answer by: Sales (Admin) on 1 Dec 2014 00:00:00
DELIVERY TIMES - Non Custom Made Products "In Stock" - If ordered before 1pm this will arrive Next Day if selecting a tracked delivery service or in 2 / 3 days if Royal Mail Second Class delivery is selected at checkout.
All other items will be delivered within 3 to 5 working days as they are backordered items which take a few days to receive from the manufacturers. On the rare occasion that a backordered item is out of stock at our warehouse and the manufacturers you will be e-mailed with a revised delivery date.
Delivery times are quoted in business days meaning weekends and local holidays including bank holidays, Christmas etc do not count as business days.
DELIVERY TIMES - Custom Made Products Custom made fire fenders - 4 weeks
Custom made fire screens - 4 weeks
Custom made stove glass - 2 weeks
Custom made ashpans - 2 weeks
Custom made fire trims - 2 weeks
Custom made smoke hoods - 2 weeks
Custom made gas fires - 2 weeks
DELIVERY COSTS What we charge for delivery is what it costs us for the delivery of the orders to you. We operate a 1 delivery charge policy so you will only ever pay 1 delivery charge (The largest delivery charge will be used). PACKAGING We will always endeavour to keep your orders on time, well packed and undamaged. You can expect from us:
Items to be securely packed with bubble wrap or an air bag system.
Boxes marked clearly if items are fragile or heavy.
REFUNDS & RETURNS Custom or made to measure items are 100% non-refundable.
If the item is not what you wanted or doesn’t quite fit you can return it back to us for a full refund, the buyer must pay for and arrange for return delivery. All we ask is that you put your full name and address on a note in the box with a brief explanation to let us know why you are returning the item. If we supply you with a damaged/faulty item, the item is not as described, or if it has been miss-sold we will pay for the return delivery and issue a full refund. For more details on your rights as a buyer see ‘The consumer contracts regulations'. Goods that are returned back to us are the customer's responsibility. If goods are returned to us and are damaged it is your responsibility to claim the cost back from the courier. Please ensure goods are well packed when returning them back to us to prevent any complications. If sending goods by post please ensure you use a postal service that requires a signature. Fuels are non-refundable due to the high costs for return delivery.
RETURNS Products can be returned back to us within 30 working days providing they are unused and in their original condition. We may accept returns longer than this on a case by case basis, please contact us to request this. To return an order ensure the products are well packed and include a note in the box with your name and postcode . To book a courier we would recommend a courier broker such as www.interparcel.com.
Our Returns Address is:
Returns Department
Unit 30
Goyt Mill
Upper Hibbert Lane
Marple
SK6 7HX
