Most products supplied by Grate Fireplace Accessories come with a minimum 12 month retailer’s guarantee.
Any guarantee period longer than this quoted on the website for particular products are provided by the manufacturer and are not in any way endorsed or backed by us Grate Fireplace Accessories.
We pass on manufacturers warranties in good faith, we do not endorse them and they form no part of your contract with Grate Fireplace Accessories.
Should the manufacturer become insolvent you accept that the additional guarantee is lost.
In some cases the manufacturers provide an after sales team of engineers who will come out and fix any problems that you may have with their products.
If such a service exists we will provide you with the telephone number of the manufacturer's after sales team and to speed up the process you can make the necessary arrangements directly with them.
In the event that you are not satisfied with the service they provide then please do not hesitate to Contact us
and we will endeavour to resolve any problems
If the manufacturer does not have this facility, they will send out the replacement parts required to rectify the fault.